After carefully reading about the services that Sun Cellular has to offer, I first decided to try out the one day unlimited BlackBerry service and mobile browsing which costs just Php50 a day. I was actually impressed and happy about the service so I renewed again for a week's unlimited subscription which cost me Php250 for a 7-day service.
After realizing that it is quite expensive, I checked their website if there was a way that I could get only the BlackBerry services and not subscribe to an unlimited internet plan and I was happy to find out that they offer the BlackBerry Add-on Plan 299 (BlackBerry Social) and Plan 350 (Full BlackBerry Service) for postpaid plan subscribers.
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| It says "compatible with all Regular Postpaid Plans |
So off I went to the Sun Shop near our place and had my request processed, they had me fill out a request form and pay an advance of Php350 and told me that the service will be activated within 24-48 hours. After two days of waiting, I followed up via phone and waited to no avail. The day after, I followed up once again and was contacted by a representative from the Sun Shop telling me that since I was on Plan 450 I could not be accommodated for the BlackBerry Add-on and can only subscribe to the daily unlimited service (Php50) or the weekly service (Php250).
To make things short, Sun Cellular has said in its website that the BlackBerry Add-on plans is available to all regular plan holders and as I've checked, my Plan 450 is a regular line so what is the matter with Sun Cellular? I myself have 3 line subscriptions with Sun and even a broadband bundle and still this is what I get? I do hope that the company will make things clear on their advertisements and not inconvenience their subscribers who take the time to go to their shops only to find out that the service is not available to them.
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| They said so themselves that my Plan 450 is a Regular Postpaid Plan |
I'm ranting because I am so frustrated with their service.
